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Home Security August 2024 Bill
I called Telus why bill had increased. Agent said she didn't understand why home security was $5 more with a current contract. She refunded me, and contacted home security. I received new bill and...
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TELUS_Support
Official Support Team
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I just spent 50mins with agent, then loyalty. They say.
1. Cannot alter the home security increase!
2. They did a reduction on internet to off set the increase.
The offset discount I'll see if it's in effect at the end of the month, as newly received contract does not reflect that.
With regards to home security and in my view not honouring the 5year contract is horrendous. $5 this month. What next?
I cannot cancel? Yet I received no notification of this increase to give options
I'm a very disgruntled long term customer.
Back in March I contacted via phone to cancel home security. I was talked into staying. Why? My equipment is 6 years old. Customer service in this department has diminished drastically.
Thank you for listening as I bend your ear. I fully understand as employees your hands are tied.
Thank you again for replying
- TELUS_Support
We understand your frustration regarding the recent issues with your service. Can you send us a private message? We'd like to see what we can do.
Unsure how to send pm. I did hear back from loyalty. They cannot do anything to have home security honour the new contract. They did manipulate other bonus' to lower bill, which I'm grateful for.
I am not pleased with home security and how they do business and would definitely cancel yet too steep a penalty
- TELUS_Support
In the top right corner next to your round profile pic you'll see a little envelope icon. Click on that, and on the next screen (your Inbox) there's a small purple icon near the middle of the screen. Click on that, enter 'TELUS_Support' in the 'Send to' field, give it a subject like an email and then compose your message and send it off!
Glad to hear our Loyalty team was able to assist, but please do reach out to us if you have further questions or concerns.
