Forum Discussion

Spectre's avatar
Spectre
Neighbour
22 days ago

I'm leaving Telus??

I got an email to do a survey as apparently I'm leaving Telus. I cancelled nothing. I got a call from some guy saying I need to buy new equipment for my security system, it was not convenient to talk and he was pushy. Get stuffed Telus. My Vivint system is paid for and if I'm shut down I'll use ANYONE but Telus due to this blatant cash grab.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Spectre - cancellation emails are automatically sent by the system depending on what order is submitted. 

    Without having interacted with you before, we can't know for sure what happened but if you need help we could send you a private message to verify your account and get you a definitive answer