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Disable Arm Stay Countdown / Beeping
How can I disable the arm stay countdown or, at least, the beeping? According to https://forum.telus.com/t5/Security/Panel-doing-a-beeping-countdown-when-Arming-Stay/m-p/156507#M2433, this started du...
I sent TELUS_Support a private message, which led to a phone call from a manager, which led to a technician being sent out.
The technician was able to disable a "delayed arming" setting for arm stay, which has caused the system to arm immediately without an exit countdown. Voila, no more noise from the panel when I arm stay.
By memory, there is two settings for sound. One for the alarm and one for the sensors.
If we are talking about the security system I had you get to settings by putting finger at top of screen and sliding down. To get to advance you need the master password.
TELUS_Support
Official Support Team
Official Support TeamThere is an envelope at the top right-hand corner. You can click on that and send us a private message.
Unfortunately I'm unable to find an envelope (icon/picture/anything) at the top right-hand corner. I think I need a better hint from you, lol. I have looked for an envelope (of any kind) in my gmail app (smartphone), in my web based gmail (chrome browser), as well as on the https://forum.telus.com website (chrome browser). I'm stumped.
Do you happen to know my email address? If so, could you send me an email that I can reply to? Just wondering.
Otherwise, I need more info in order to send you a private message.
Thanks!
- TELUS_Support
We'll send you a private message
- Can you please email me a private message so I can reply to it privately? I think that's how we did it on April 9. Correct me if I'm wrong.
- TELUS_Support
Hi Paul, we can check on the status of the escalation if you send us a private message
On April 10 (over 1 month ago) I received a text message from Telus. The message stated that they had tried to contact me. I was given a contact name, a phone # (and extension) to call, and a case #, and was asked to leave a voice message with my particulars. I have left messages 3 separate times, but have yet to be contacted. I'm disappointed.
- Hello, I have received the message, and I have completed and submitted the verification link.
- TELUS_Support
We sent you an private message. Let us know if you see it.
- To add to my previous message: I was asked to send Telus support a private message. I don't know how. 🤔
I still don't know how to contact Telus support. Can someone please enlighten me? I can't see the "envelope at the top right-hand corner" as described above (in a previous message above)
