Home - TELUS Neighbourhood

When you get asked/told to send us a private message. @TELUS_Support At the top right hand of the page is an envelope. Click on that and you should be able to send us a private message. NOT easy Just click on the user name TELUS_Support and you will ...

Using Telus Rewars Towards Bill

I don't see the option to select to use rewards credits to pay towards bill. Has it been discontinued or is it no longer in the rewards catalog?

Resolved! [Megathread] TELUS Rewards

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electr...

Optik TV

I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.The new webpage formating sucks BTW and wh...

Addressing protocol in Telus emails and in online messages to customers

I'm being addressed such as "Hi, FamilyName", either some monkey could not decode a complicated from that says 1st Name= xxxx & Family Name = yyy or some even worse moron thinks that it is proper to address people by their family name only. You can a...

4G or NOTHING?

I live in the sticks with no other internet except my hot-spot, no low-speed data coverage and my contract says so many GB's worth of high speed data after which it's low-speed. The problem is that there is NO low-speed data service. This amounts to ...

how to set number of rings before my greeting message plays

I want 20 rings or more

Resolved! Re: Bring it back assessment inaccurate

*Warning: Beware of Telus Business Solutions Scam (Nov 2024)*After 34 years of loyalty, I'm severing ties with Telus due to a devastating experience.On Mr. John Paul from the Philippines, claiming to represent Telus Business Solutions, contacted me w...

disappointing customer support

I spoke to an agent today as I had paid more than intended on my bill, because the CC payment screen does not ask for any confirmation and autofills the payment amount. He assured me a reversal was not a problem. Because of an issue with my banking I...

Account canceled

Hi Telus, I purchased Telus sim with phone before 15days, it was activated than and there and after 6-7hours they suspended my account. I tried reaching out to them and when I talked with them they told me to mail certain documents like my passport, ...