Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,286 PostsLatest forum discussions
Activation email for stream+ Telus films error
I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but st...
Free 55 inch 4k Samsung TV
I signed up for an internet+optik tv bundle last Nov 18. The offer comes with a free Samsung TV. It has been more than 9 weeks and we have not received it yet. Does it really take this long?
Cancellation of Service Due to Incorrect Billing
I want to know if it’s possible to cancel my service without a cancellation fee or buyout. I’m extremely dissatisfied with my service, not that Telus has cared to answer any of my complaints or questions. Each month I am charged double what I was quo...
Billing peculiarity
I just got my first bill notification by email. I'm being double-charged. My account has two lines. Each line is being billed at double the plan price. I signed up for the $65 month plan on each line. That's $130. But I'm being billed on each line fo...
CUSTOMER SERVICES WITH A HEAPING SIDE OF ATTITUDE
Promising you a service but failing to deliver it, then providing excuses while charging you more than the agreed amount and disputing the charges. I don’t even get me started on loyalty. You’ll spend three hours on the phone for someone to say yeah ...
Telus announcements between songs - Stingray Music
Please remove those new annoying 'bumpers' /announcements between songs on Stingray Music -- some are just images, others are full announcements!
Being charged for cancelled servic without invoice
Hi community, not sure if anyone else had gone through similar predicament. I got Telus mobility - home security bundle through a door to door agent. It was a good deal and when I contacted their customer care for some billing concern, they informed ...
PureFibre 3G in Quebec - XGSPON to UNIFI UDM
Plan on removing the TELUS MODEM and connect the FIBRE directly in my UDM (Gateway) as I prefer not to bridge the NAH.Can I just disconnect the XGSPON installed in the TELUS NAH and connect it to my UDM SFP+ port?At least I could get the full 3G to t...
Let’s tackle the new kid on the block - PureFibre X Internet 3G
This new offering of the Internet 3.0Gbp/s plan is currently rolling everywhere the previous PureFibre X Internet 2.5Gbp/s plan was offered. In my opinion, and only in my option here, I believe TELUS has created unnecessary questions with this new na...
Stream+ Activation Error
Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...
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