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What is the advantage of signing up for Disney+ or discovey+ via Telus. I know if you sign up with stream plus there is a bit of savings, but Disney+ or Discovery+ separately is no different in price then buying directly from them. I am a EPP custome...

How to cancel order for home internet "before" Telus install the internet

I made an order for the home internet as a first time user for Telus. However, when I tried to "link" the account number that Telus provided me, it said the order has been cancelled.So I tried to re-order the same internet service to the same address...

valorant poor routing

Im experiencing people stuttering hits not registering when doing tracert it times out and when doing a ping plotter graph this is what comes out I have contacted riot games multiple times and their telling me this is a routing issue I have tried por...

Notification system not armed same time every day

I spoke too soon. I thought I had fixed the problem with the forum’s help.I did see where I could turn off the notification which automatically got put on when the technician was here. I turned it off and I see it is still turned off. However, it sti...

Resolved! Black Entertainment Television (BET)

What happened to this channel. Is there a way i can get it back on my Optik TV?

Canada Post equipment return delay, but Telus charged me 125$

I returned the equipment (a TV modem interface) within the specified timeframe via Canada Post, following the established procedure. Due to the ongoing Canada Post strike, Telus provided the following statement on their website: Well, Telus not only ...

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I can't Login to My TELUS on their website (using browser)

I'm trying to login to "My TELUS" through their website on browser on my PC and i've been getting the message that it's down for maintenance for over a day now. Is everyone having this issue or is it just me?

Escalations Dept.

I've spent over 25 hrs on the phone with customer service regarding the following issue: a sales rep in the Telus store SCAMMED me for for 350$ cash. He explained to me that in order to upgrade my plan I had to pay existing balance. I gave him cash t...

Smart home

I got the smart home security camera and a smart bulb. I set them up. Downloaded the app and got them set up on there as well. Everything is working fine. But I keep getting texts and emails from Telus saying I haven’t set it up. I have gone through ...

Delayed process on my upgrade

I ordered an upgrade for my phone on December 31, 2024, as my current plan is set to expire at the end of this month. Unfortunately, I have not received any updates or order details aside from the initial confirmation email. I have repeatedly called ...