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71.3K Members
636 Online
9,213 Posts

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

5,636 Posts

Optik TV

Share your expertise or seek help to enhance everyone's Optik TV experience.

9,355 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

406 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,847 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

2,889 Posts

Latest forum discussions

Resolved! Scam message?

Received this text message from 5452, looks very suspicious. I don't want to reply or click the link. Unlock exclusive Black Friday deals: Enable My TELUS notifications in your mobile device settings for offers you’ll love.How to turn on notification...

bonzobo by Just Moved In
  • 40 Views
  • 3 replies
  • 0 kudos

telustvplus.com not showing any content

I can log in to Telustvplus.com and see the normal guide and list of shows but when I select anything it pops up a blank screen. It eventually gives a "Playback" error. I've tried logging off and on, clearing cash and data, and tried rebooting. Nothi...

jeanc555 by Neighbour
  • 208 Views
  • 9 replies
  • 0 kudos

Have been charged wrong on my last month bill

I am reaching out regarding my 2-year contract at $55 per month, which has not expired or been modified. However, I was unexpectedly charged $65 last month without any prior notification or explanation. Additionally, I have been unable to reach a liv...

Howe by Neighbour
  • 43 Views
  • 4 replies
  • 0 kudos

Armed away keeps changing to armed stay

Hi. I have seen a lot of posts and no solutions on this. every time i leave home i arm my sensor away and a minute later i get the notification that it flips to armed stay. Any idea why this happens and what’s the fix? Thanks!

Ambreenh by Just Moved In
  • 12 Views
  • 1 replies
  • 0 kudos

Inefficient service provider

I'm so annoyed that Telus are an internet provider but don't offer online solutions. I have to wait an hour to speak to a customer service person to then wait another 30 mins to speak to a 'specialist service'. People have jobs and lives and it's so ...

Mbrbta by Just Moved In
  • 9 Views
  • 1 replies
  • 0 kudos

Customer service

I dont know really whey there is no option to contact customer service or tecnical support by email? Only option is to chat with Bot/Virtual Assistant? Information from Virtual Assitant is useless. Process of getting infoprmation from Telus is soo co...

Bring it back overcharge

I returned my perfectly fine phone to Telus in September via mail. I tracked it and it has been delivered. But now there is a $590 bring it back charge in my account! What is this?

Shiva by Just Moved In
  • 53 Views
  • 1 replies
  • 0 kudos

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

Cwg23 by Neighbour
  • 2598 Views
  • 44 replies
  • 0 kudos

Telus Issues after moving

We recently moved homes in Calgary and have been experiencing issues with Telus home phone, internet, Optik TV and security. One month into the process, only our home phone issues have been resolved. I cannot count the number of hours I have spent on...

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Latest from the Neighbourhood Blog

Streaming on TELUS - November 2024

Streaming on TELUS - November 2024 Hey everyone! Hope you're doing well and enjoying the cooler weather! November is right around the corner, and we're getting closer to the holiday season! Another ne...

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Happy Halloween!

Happy Halloween!   It's the scariest, most haunted time of the year! Halloween has arrived, and as we don our costumes and make room for the cascade of bite-sized candy headed our way...there's always...

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Streaming on TELUS - October 2024

Streaming on TELUS - October 2024 Hey everyone! Hope you're doing well and enjoying the cooler weather! October is right around the corner (the summer went by too fast!) and that means another new bat...

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