Welcome to the Neighbourhood

Share thoughts, ask questions, and get answers. All in one place.


cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
70.9K Members
515 Online
9,041 Posts

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

5,567 Posts

Optik TV

Share your expertise or seek help to enhance everyone's Optik TV experience.

9,121 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

387 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,762 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

2,779 Posts

Latest forum discussions

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 1611 Views
  • 17 replies
  • 0 kudos

New optik tv box slow sports streaming ?

Hey anyone with the new optik tv boxes notice that their sports stream is about 20-30 seconds behind people with the older optik boxes? Two of my friends have the older boxes and they text me that a team has scored 30 seconds before it happens on my ...

jreddy19 by Just Moved In
  • 12 Views
  • 0 replies
  • 0 kudos

Originally ADT

This plug is hot/warm. Electrician thinks it is connected to the security system and needs to be replaced. I am afraid of fire hazard. How can I tell if it is the security system and is it safe to just unplug it?

20241017_103302.jpeg 20241017_103319.jpeg
Clottawa by Just Moved In
  • 18 Views
  • 1 replies
  • 0 kudos

Computer interconnectivity

All three computers on my wifi network connect to the Internet without problems, but most of the time they don't see each other on the network. I've had a systems expert dig through all the network settings, but nothing works for more than a few minu...

HVK by Just Moved In
  • 16 Views
  • 1 replies
  • 0 kudos

Mobile Internet Problems - Vancouver area

For the last three days, myself and many others in the Vancouver are have been having problems with mobile data at specific times. From about 2:30 PM Pacific time until sometime after 6:00 PM, certain sites will not load at all and many other sites (...

Moofey17 by Friendly Neighbour
  • 178 Views
  • 5 replies
  • 2 kudos

No billing charged

My billing cycle is every 7th and I have never billed yet. I already called the agent on October 15th and they said maybe the system delay.It is never happened before and my due date is on end of month.What do I have to do if I am still not billed un...

Vans by Just Moved In
  • 52 Views
  • 2 replies
  • 0 kudos

ETA for data issues on mobile

Myself and friends with Telus Mobility have been having issues throughout Vancouver and Richmond for close to a week, pages loading slowly, not loading at all. Unable to perform internet banking ETC. This appears to be a known issue. Just looking for...

Cannot reach my smart hub from outside network

I have switched from a shaw cable modem to the Telus wireless smart hub service and cannot get peer to peer conectivity to my network/router. What I am attempting to do is to connect to internal services in my network for VPN, IP Cameras, SSH, Web Se...

markp by Just Moved In
  • 32 Views
  • 1 replies
  • 0 kudos

HAYU

This is not acceptable. We all better get a credit for this awful service that we pay an arm & leg for. Telus doesn’t do anything, they’re the worst providers. We have no choice but to have to be with Telus because of our location but Rogers is in th...

Pindy by Neighbour
  • 36 Views
  • 1 replies
  • 0 kudos
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.

Friendliest neighbours

Latest from the Neighbourhood Blog

Streaming on TELUS - October 2024

Streaming on TELUS - October 2024 Hey everyone! Hope you're doing well and enjoying the cooler weather! October is right around the corner (the summer went by too fast!) and that means another new bat...

0 Comments

NFL Kickoff 2024

NFL Kickoff 2024 It's the most wonderful time of the year! Alright, so not that one...I'm talking about the return of football! It's a great time and after another long offseason (aren't they all?) we...

2 Comments

Netflix on TELUS - September 2024

Netflix on TELUS - September 2024 Hey everyone! Hope you're doing well and enjoying the summer! September is right around the corner (the summer went by too fast!) and Netflix is kicking the new month...

0 Comments

OLN Channel Turndown

Hi Neighbours, Starting September 1, 2024, OLN will no longer be offered on Optik TV. The channel will be removed from your account and all theme packs. No action is required on your part. If you were...

1 Comments