Recent ActivityMost RecentNewest TopicsSolutionsAccount Collections Issue I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and ev...unable to change any optik tv packages in my account or my telus app i've never really bothered with it until recently i feel like changing from netflix to disney+ premium or at least look at what other options are available.. but whenever i go to my account or on the...Missing episodes "on demand" Hello, we are trying to access episodes from the Discovery channel "on demand" after they have aired and they are all not showing up, or episodes are skipped. Can this please be fixed? After a new e...Have CAN/US/MEX but can't connect in Mexico I have the unlimited 5G 100 Canada-US-Mexico. Once I landed in Mexico I found I can't connect. I've reset my phone multiple times, made sure the roaming setting was on, tried to connect manually to ...Wifi reconnect and disconnecting Why does my phone keep reconnecting and disconnecting when I try to connect to the Wi-Fi? I'm also having the same issues with my Mac and PC. Rebooting the router fixes the issue, but it's annoying ...Legit Win-back promotion offer or Scam? I switched to another service provider, and I received a promotional call from someone who claimed to be a Telus staff member. They asked about the plan I am currently on and offered me a mobile plan...Smarthome App vs Apple OS 26.1 & 2 After upgrading to iOS 26.1 for iPhone the Smartphone app stopped working on my home wi-fi. Simply get spinning logo and error message that an "unexpected error has occurred, try again". The app al...New PVR issues The PVR on the new boxes is not nearly as good as the old one. It kept recordings as long as there was space in the memory. The new one only keeps programs for 90 days. The old one recorded the pr...Telus Rewards - Incorrect Tier I am a gold tier currently - however, I have 4 services and should be at minimum Platinum, I keep calling and getting a run around how they are unable to see why and that a rewards team member would ...Issue with NH20A bridge mode Hey there, I’m a newbie when it comes to networking. I have an issue trying to bridge the NH20A to my ubiquiti cloud gateway fibre. I have 1.5G fibre. I’ve tried everything I can think of and from r...
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