Home - TELUS Neighbourhood

I just had my side door replaced by a contractor. Unfortunately, the door sensor went to the dump with the door. How can I order a replacement, and can I install it myself? TIA#SmartHomeSecurity@TELUS_Support

Account won’t load, via App or Web page

I already have a service ticket started on this issue, however still not able to access my account I’m just wondering if anyone else or a more experienced Telus person has had this issue and how it was resolved. It has been since October 07, that sup...

Useless Billing email

Does anyone else receive the useless billing notice shown below?-------------------------------------------------------Your home services e.Bill is ready.Hi ,Here are your bill details at a glance:Bill month:Account number:Total due, if received by ,...

I wish to update my credit card number!!!!

Nokia ONT no longer working for second dwelling unit

Hi all, We currently have a Nokia ONT (g-240g-a ONT) bridging our fibre connection for two separate dwelling units in our home (main floor and basement suite). Until a few days ago two ports on the ONT were active and delivering signal to each separa...

wifi calling not working?

Suddenly today wifi calling stopped working. I've done all the typical troubleshooting options. is there an outage occurring? When can I expect it to be back up? telus service is almost non-existent where i live, so i rely on the wifi calling capabil...

Resolved! Bridging a T3200M and using it as a MoCa Adapter

Hi Y'all, I'm wondering what I'm doing and wrong and if what I'm doing is possible. ContextI bought a new router, a TP Link AX3000. I want this router to broadcast the WiFi signal and for all devices to be connected to this device. However, a coaxial...

Incoming Landline Calls Showing as Private Caller

I just moved and all incoming calls on the landline are showing as private caller.The phone is a panasonic.Turning off call control did not change the situation.Listing accepted callers on the call control list did not change the situation.What can b...

120hz and VIP5662W - is it possible?

I just bought a hisense u8n, it's supposed to have 144z refresh rate. All i want is to be able to watch sportsnet hockey 4k @120hz. I am only getting 3840x2160 at 60hz on my optik box (VIP5662W) The only setting on the optik box that I can change is ...

PVR not recording ANYTHING - plus weird error about too many tvs recordings

Neither of our two PVRs will record. We have many scheduled Series recordings and none of them are happening. This has been going on for weeks. If we press the red button on the remote to record a live program, the guide will show the red dot like it...