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I recently received a text with an exclusive loyalty offer that offered to waive my existing device balance if I upgraded my device … then when I went my local store Telus refused to honour the offer. Anyone else have this issue? My suggestion would ...

How long does it take to reconnect services after suspension

Credit collection

I have a Telus business mobile account that was closed due to non-payment in 2022. It unfortunately still appears as active on my personal credit report. I would like to contact the credit collection agency responsible for handling the account to set...

Account services suspended

Hello, I activated new mobility services recently and when I put the sim in, I receive a text from Telus that account services have been suspended and to contact Telus. They then tell me to email [email protected] with 2 pieces of government issued ...

(COLLECTIONS) Is This How Telus Treats Loyal Customers?

I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and even after the service was disconnected and my contra...

Service agents

When ever I call Telus the call Center was so loud that I could not hear them. Not just one time. last time I talked to a person they had to mute there side of the phone. Garbage telephone sales people do not talk clearly, I had to ask them to slow d...

Telus TV digital box not working with LG Tv - Telus tech says its the TV

Looking for ideas on what the settings in my LG TV should be to fix the issue of the Telus digital TV box image not working. Telus Tech said there are common issues with LG TVs not being compatible with other devices (however the Xbox works great) an...

Extremely Disappointed with Service Delays and Lack of Support

I had a really frustrating experience with Telus recently. I signed up for internet at my new home and was promised it would be installed by November 21. They even scheduled a technician to come and set everything up.But just one day before the insta...

Optik TV

I am unable to see the Optik TV page on the computer website after logging in. It will show my Optik account number and the words something went wrong Try again later. This has been like this since September.The new webpage formating sucks BTW and wh...