Forum Discussion
Can't login to SmartHome+ on the Web
Very frustrated with the overall experiance and setup of my Wireless internet, and now my Cameras. The Apps on the phone are insufficient, but thats another story.
I need to set up the motion sensing area for my video, and this can only be done on the Web, av the app. When I log into mytelus, and make my way to "Safety", and the HomeView manage link, it provides me a login. It provides me with 2 links.
- Continue with your current login. This option provides a new login screen, to which I enter my credentials, then it refreshes with another login screen, to which after entering my credentials again, I get an error saying I'm logged into another session and must log out before I can log in.
- The second option is to Migrate your credentials now. When I click this option, it comes up with an error page.
I am unable to properly setup my new system and monitor. seems ever app and system does not work and takes considerable effort. Beside the wireless internet having to go through 3 towners to get an effective signal (the app and compass providing one of the worst towers to use), to the MyTeuls app, that when loging in, provides a normal screen for 3 seconds before refreshing to what appears to be the start of a refresh with the "thinking" circle just starting and locking, where I can't do anything.. even left it for an hour and no update.. deleted, reinstalled, over and over.. seems every app and system at telus is broken.. This is literally the 4th day of trying to get a simple wireless internet and 2 cameras functioning. and I have over 30 years of IT experience.
4 Replies
Issue has been solved. I have Smart Home Security on a Home View plan with 2 cameras, this allows me access to the to the SmartHome+ app and video, but does not allow me to set the sensitivity or area for motion detection, that is found in other plans. I wish when I ordered this, it was made known, since the house faces a busy street, the notification are useless without adjusting the area/sensitivity. It is not a viable solution, I believe I have 30D since activation to cancel.
TELUS_SupportOfficial Support Team
Thank you for the update StephenB - we can see what can be done to get you into the program that you initially were looking for and make sure you are getting the most value for your dollar. Send us a private message and we'd love to help
thanks.. neither option works.
1 - Smarthome app. I can not login with the app. I get an error "Your SmartHome Security services have not yet been linked" message when I try to login. I did go to MyTelus, saw the accounts linked, and I even attemted to Link accounts again, but it said they were already linked. This was on Sept 21st. I then proceeded to install the SmartHome+ app, and was able to install the cameras, and I can see the videos, set types of alerts, but can not find any option to set the sensitivity or area.
2 - I go to the login site directly , I enter my details, then the screen goes to the "Log in to My TELUS" login page. If I enter my details and attempt to login I get an error "You are already logged in to another session. You need to log out and log in again." and I am unable to do anything within MyTelus or if Im logged into the Smarthome site, I have no web page showing this. I have even restarted my computer, and still get the you are logged into another session message. After 30 mins or so, I can loginto Mytelus.. The last couple hours I have figured out logging into with a private session allows me to test, but still can't login
- TELUS_Support
Hi StephenB - I am able to set up the recording zone of my doorbell camera through the SmartHome app. Here are the steps:
- Go to Video and then tap on the gear icon at the top.
- Then tap on Recording Rules.
- Then you can tap on "Add" and follow the prompts.
On your computer try going to the login site directly and skipping the My TELUS part, maybe that's causing an issue. Once you're at the login screen, use your My TELUS credentials
Hope this helps, let us know if it doesn't and we'll take a look into this situation.
