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Telekom Law Professional Corporation
I have just received a second e-mail from the Telekom Law Professional Corporation regarding an issue I had with Telus starting on May 3rd last year. At that time, I had switched over to Rogers. Roge...
Hi there, we will send you a private message.
Nighthawk
Community Power User
Community Power UserCall Telus. They should be able to answer some of your questions at least. They should be able to at least confirm the debt and provide some details. The rep may not be able to specifically identify the collection agency used as that is likely decided by another department. You also said in your post that Telus was supposed to inform Rogers of any charges. I'm not sure if the privacy legislation will have allowed them to do that. That would be something to ask Telus.
Were you on a contract? Did Roger's tell you they'd pay it out to Telus to transfer you? Did you ever check to confirm there was no balance remaining with Telus before or after transferring? I'd be surprised if Telus hadn't reached out at some point to advise of a balance owing. Telus also would have had to notify prior to the service being suspended or disconnected for non-payment (see CRTC, Section I - Disconnection), if Roger's didn't transfer it correctly.
- Nighthawk
Part 2 (due to character limit)
If Rogers screwed up regarding the cancellation of your account, then Rogers should be the ones that should take responsibility for fixing the credit issues. If they were supposed to take care of a balance from a cancellation fee and didn't, that's on them. Per the CRTC, if Rogers sent the request in the first place, the Telus account should have been automatically cancelled when the service was transferred and billing would have ceased.
Now if Rogers somehow didn't screw up, there is also one other thing from the CRTC:
Billing and issues
It is your responsibility to finalize any payments or resolve any issues with your current service provider before you cancel or transfer your services. Billing will stop as soon as your services are cancelled. If you have a contract, you may need to pay cancellation fees.
Telekom should have been able to provide proof of the debt / debt validation letter like any licensed collection agency. Their current website domain was only registered in December 2024 so I don't know how long they have been around for. It also may not hurt to verify Telekom is actually licensed to act as a debt collection agency in your province. Most provinces should have a way to search them online. I tried Ontario and Alberta and Telekom isn't a recognized company unless they're operating under a different business name.
