Forum Discussion

BobArthur's avatar
BobArthur
Leader
2 years ago

So Was This a Legitimate Security Question ????

Something a bit odd happened earlier today and I just want to see if it's anything to be worried about. I got home around 4 pm and my GF told me that our internet was running very slow today. I calle...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Your info is definitely safe, and would be on file if the agent asked to use it for verification purposes. If you're uncomfortable with it being on file, you can always reach out to our team and ask for it to be removed, as long as you have other pieces of identification on file for future interactions.

fraochmuir's avatar
fraochmuir
Advisor
2 years ago

What identification? Why would you need id on file? 

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    For verification purposes.

    • fraochmuir's avatar
      fraochmuir
      Advisor
      2 years ago

      There's other ways they can verify the account. They don't need your id information. 

      • A-B's avatar
        A-B
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Correct. This is why it's only an option.

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