Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
As a valued Telus Rewards member, I received an email from Telus just four hours ago about upcoming changes—'We want you to know that we have made updates to our program Terms and Conditions. These changes will take effect on May 1, 2025.' However, when I checked my account balance, I was shocked to find that I had lost nearly 200 reward points that I had accumulated over the years.
What’s most frustrating is that Telus never sent any email or reminder about the reward points expiring. This lack of transparency and poor customer communication is completely unacceptable. As a long-time customer, I expected better.
Hi, Telus Support Team: I have a quick question—Is there any way to recover at least a portion of my expired points and apply them toward my upcoming Telus bill? I’d really appreciate any assistance you can provide. Thanks in advance for your help!
