Forum Discussion
Telus Reward Point Expiry
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are goin...
I would also like to speak with Telus support about this issue. I was shocked today when I went to go look at my rewards to see I was missing approximately 350 points. After googling the issue and seeing the EXTREMELY shady way Telus has attempted to rip off loyal customers, and then to try and justify it by saying everyone was notified with a BS write up on the bottom of a bill that you have to search to find. Absolutely deplorable behavior by Telus.
Update - was contacted by a Telus support team member and they rather easily applied a credit for the amount lost. Thank you to the support member who was willing to honour the removed points.
So did I. They first tried offering $100 credit but it was easy to ask for a full credit and they did.
It's just too bad I had to do any of that.
