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Stream+ can't connect to my existing Prime account?
So I just signed up for Stream+. Activating Telus TV+ was no problem (since I didn't already have an account). Next I went to activate Amazon Prime. I already have an Amazon Prime account so when I c...
Hi there, we replied to your Twitter message but will reply here as well. You will be able to complete the service activation once you go into your Amazon account under Manage Prime Membership.
You will be able to see and manage any subscription from there, and can select the option to End benefit now or pause. Once the account is free from any subscription, you can retry the activation process through us.
Interesting... I'm not sure what the "Telus remote" is. I just signed up for Stream+ Premium (already a Telus mobile customer). I already had Netflix, Disney+, and Amazon Prime, so it seemed like a no-brainer to get this bundle. You're supposed to be able to migrate your existing accounts with those services to Stream+ (so as not to loose your history, and whatnot). When I try to add my existing Amazon Prime account I'm running into this issue. If it's just a matter of not being able to connect while I'm on the $1/mo promo, that's fine. But I'm wondering if it's a different issue. I have Amazon Prime which includes Prime shipping, not just Prime Video, so I'm wondering if that's a factor. I also have add-on channels that I pay for separately in my Prime Video. I don't expect this bundle to cover those add-ons, but I wonder if having add-ons make it impossible to connect your account.
TELUS_Support
Official Support Team
Official Support TeamHi there, we replied to your Twitter message but will reply here as well. You will be able to complete the service activation once you go into your Amazon account under Manage Prime Membership.
You will be able to see and manage any subscription from there, and can select the option to End benefit now or pause. Once the account is free from any subscription, you can retry the activation process through us.
The FALSE advertising on Telus' website should be updated/removed to reflect this issue. Same with their reminder emails to activate, when in fact you cannot as an existing Prime member. If you pay annually, it is even more of a hassle, as you have to wait until your membership EXPIRES regardless of when you 'pause' or 'cancel' it. Now if you have to wait more than the promo date for which Telus is offering, for your Amazon to expire, you won't benefit from the switch likely. As well, you will lose all your history, etc. if you choose to expire and activate through Telus. Expiring it literally means NO MORE account. Reactivating is creating a NEW account. Start over. No thanks. I have too much music, video, purchased with my current account.
Keep this in mind when you encounter this.
