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Mobile Plan - Negotiating in Bad Faith
I recently negotiated plans for two cell phones, a smart watch and tablet. I was told the plans for the watch and IPad would not show up on my account until the phones were activated. I activated m...
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TELUS_Support
Official Support Team
Official Support TeamHi! Thanks for letting us know, what was the reasoning you got?
The plans that were first negotiated are not now available and there was nothing they could do to remedy the issue. I also attempted to reach out to a previous rep who asked me to call, (gave her name) but was initially told that doing so was not possible. I pursued and was told the callback could take 72 hours. While 72 hours has not elapsed, I have had no call and I now have no service for the watch and tablet, as these were tied to old providers contract. I was also told that it was highly unlikely that this person who I was attempting to contact would be able to provide the previously agreed to plan
I am at a loss what do.
- TELUS_Support
We'll go ahead and send you a DM so we can gather more details.
Thanks - but what is a DM?
- TELUS_Support
We've gone ahead and sent you a direct message on here.
