Forum Discussion
Problems with Billing
I just spent over an hour on the phone trying to get my bill paid. I thought if I put a post here it would be on record somewhere. Last month I received a bill statement saying my card was declined...
Hello,
We are experiencing an identical issue and when I call in for support they do not know how to solve the issue and just keep suggest adding a new credit card. We've been making auto-payments just fine for months with this account and credit card, now all of the sudden since December 2024 it keep declining the auto-payment. We do have two accounts and the other account's payments are processing just fine every month. Nothing has changed with the credit card we are using so I am at a loss to why it is declining the payment on the one account.
TELUS_Support
Official Support Team
Official Support TeamHi Laws1 we can do our best to help. We'll send you a private message
