Forum Discussion
Problems with Billing
I just spent over an hour on the phone trying to get my bill paid. I thought if I put a post here it would be on record somewhere. Last month I received a bill statement saying my card was declined...
TELUS_Support
Official Support Team
Official Support TeamI'm not too sure what happened there (I've never seen that happen as described) but if it happens again, do post back. I'm hopeful it's been fixed, though.
Hello,
We are experiencing an identical issue and when I call in for support they do not know how to solve the issue and just keep suggest adding a new credit card. We've been making auto-payments just fine for months with this account and credit card, now all of the sudden since December 2024 it keep declining the auto-payment. We do have two accounts and the other account's payments are processing just fine every month. Nothing has changed with the credit card we are using so I am at a loss to why it is declining the payment on the one account.
- TELUS_Support
Hi Laws1 we can do our best to help. We'll send you a private message
