Password reset FUBAR

I forgot my MyTelus password and so I click 'forgot pwd' on the log-in page. In response I get a dialogue with 2 options; one to get a direct nopwd log-in link and another to get an email with a link to reset.

The direct nopwd log-in link works but if I log in using it I still have to know my old password to change it, so I cannot change my pwd.

The (never English) email received in response to a request for a reset link contains only my email address but no link to do a reset.