Forum Discussion
Logon Annoyance
Why do I need a security code emailed to me every time I logon to MyTelus? "Trust this device" has been checked over and over and...
C_Fun
Community Manager
Community ManagerHi there! The security code is part of our two-step verification to help keep your account safe. Even if you’ve selected “Trust this device,” sometimes your browser settings (like clearing cookies, private browsing, or security updates) can cause the system to ask for a new code again.
To reduce how often this happens:
- Make sure cookies are enabled for the My TELUS site.
- Avoid clearing cookies/cache too often.
- Always log in from the same browser and device when possible.
The problem persists.
In the course of checking that out, I discovered another bug on the site. Looking at my Trusted Devices (from the dropdown), there were 5 entries, all old, that didn't make a lot of sense to me. So I opted to select "Remove All" and completed that dialog. Returning to Manage Devices... guess what... the 5 were still there. Tried this a couple of times with the same result. So, then I tried removing them one by one and, voila, they're gone. "Remove all" needs some work.
