Forum Discussion
It shows account cancelled but i didn’t cancel?
Hi.
So i logged into my telus today and it shows “this account has been cancelled” at the top below my name and then at the bottom it says i’ll have access to my telus for the next 90 days… i didn’t cancel? and i’ve never missed a payment? i just started a new contract 2 weeks ago aswell. I am so stressed and so confused ?? why is this happening ?
2 Replies
TELUS_SupportOfficial Support Team
Hey jcsidhu - Just checking in, is the problem still occurring?
Hey this happened to me as well, not sure how long it was cancelled for but it I had just made a payment on it, and had noticed that when my bill cycle ended my data didn’t reset either, my data says 0 gb used out of 175 but my data is still slow. I deleted the app and re logged in and my account is saying it’s active, still no good data yet
