Forum Discussion
Solved
I want Access to My Billing and Call Records
Just because I switched to a Telus Mobilty Affiliate . I can no Longer See My Telus Billing Statement . Telus Customer Service Please Help . Customers should be able to access Call Logs and Bi...
If you ported your number over to Public Mobile, your old account would have been closed. That's just how it works across all carriers. The sub brands of all carriers are all treated as separate entities with separate billing and accounts.
Nighthawk
Community Power User
Community Power UserTelus Mobility affiliate? Do you mean like Koodo?
Public Mobile ,
I should still be able to access My Telus Billing and Call Log info.
.
I have already paid for the statement and call log usage
this is my stuff.
.
- Nighthawk
Public Mobile uses separate billing and a separate account. The only way to access your past Telus statements is to contact Telus directly by either phone or chat. They will need to verify who you are before providing any information.
My Point is that Telus did not need to scrub this info
and make it harder for customers to access
- Nighthawk
If you ported your number over to Public Mobile, your old account would have been closed. That's just how it works across all carriers. The sub brands of all carriers are all treated as separate entities with separate billing and accounts.
