Forum Discussion
Emails from Collections - could this be for a closed account?
So I have been receiving mysterious emails from General Credit Services recently, saying I owe Telus $300.
At first I thought this was an issue with my internet account, but the account number GCS has does not match that, so now I'm wondering if this bill is from my old mobile phone account?
I switched form Telus to Koodo back in January (broke my old phone, decided to replace it, Koodo was cheaper) and I don't have any account info for my old mobility account anymore. I also have not recieved any communication from Telus about owing $300 and I don't remember the Koodo clerk saying anything about that when he moved my account over.
Can anyone help me find out about this account number and if I actually owe Telus $300?
2 Replies
Update: I also checked my Koodo account, just in case, and the account number does not match + there is no outstanding balance. At this point I am highly suspicious that the GCS emails are either fake/a scam or they mixed up my contact info with someone else's account.
TELUS_SupportOfficial Support Team
To look into this further, please send us a private message with the account information that GCS has listed so we can review and confirm what’s going on.
