Forum Discussion
FuzzyLogic
Community Power User
Community Power UserCan't access my billing information...long time customer.
When I login to view my bill I get this message: "Your first bill isn't ready yet. We'll let you know by email and/or text when it's available" Normally my bill would be due about now and I w...
Reach out to them via twitter @TelusSupport
Thank you, but I don't have twitter capability. I will just keep trying, and give them a call when there's time to spare.
- NFtoBC
If you can post here, you have the capability to create and use a social media account to contact Telus. It is a simple, low risk means of communication.
- FuzzyLogic
Some people (myself included) don't care for social media. I don't tweet or facebook. I have found the Telus chat function works reasonably well and phone support is generally pretty good when it comes to billing.
- NFtoBC
Unfortunately, Chat is not available for all services, nor to all customers. Social media, and phone are available to all, though phone support likely has long lineups just now.
Janann I have found that if you try access to your account several days after the billing end date they are working on the account billing. Wait About 3 days and try again Works for me Polecat
Thanks for the tip, Polecat. If this continues, I'll just aim for the end of the month.
