Forum Discussion
Cancelling a service in myaccount
No option is provided for notifying a cancellation request in myaccount. Please correct this. Thank you
9 Replies
TELUS_SupportOfficial Support Team
Hey there! Sorry about the hassle with your equipment return and refund. Let's fix this up for you - we'll shoot you a PM right now to get things moving!
I cancelled my internet at the beginning of April but paid my last bill at that same time. I actually got to talk to a person at Telus who assured me that to return the modem and router Telus equipment, a shipping form would be sent out. I also looked at the Q & A's and got the info that it might take 2 months for Telus to send my refund cheque, which is showing on this site. So over 2 months and nothing happening. If there was actually someone that I could speak with, ironic that customer service by phone is such a low priority. No wonder Telus isn't doing well. I am not impressed. Can anyone provide a Telus phone number so I can resolve my issues.
- TELUS_Support
While cancellation requests currently can't be submitted directly through My TELUS, we're always working to improve our tools and services. To process a cancellation, please send us a private message or visit telus.com/contactus to connect with our team.
Working to improve?
I am another Telus customer and I have waited 3+ hours to "speak to an agent"...
The Ai chat bot is BROKEN and useless.
I have been trying to contact you all because my current 2 year bundle is up.
Shaw / Rogers is offering a way better deal that you folks but I can't even chat or cancel my Telus service because your customer service is horrible.
Let us compare.
I have cell, TV & internet through you guys. I have spent the better part of my business day, waiting for you to call. On top of that, it took 25+ minutes for your Ai chat to log me in so I could ask a question.
Meanwhile Rogers chat connected me to a real person in under 3 minutes who told me they could have a tech on site to hook me up with a way better deal than Telus is giving me, in a matter of 48 hours.
So if you don't want my business, at least get the hell out of the way and let me cancel my account.
Wish I was a happy camper. But I am not. Especially after I tried to do all this a month ago and was told I would be getting a worse deal.
You guys want me to shill out $200+ a month to get half the channels Rogers is offering + same internet speed for $120 a month.- Yeah...customer service has been nullified. Trying to actually speak with a Telus actual person is really hard. I only had internet left with Telus but spotted a fabulous promotion through Costco that I decided to take. Cut down my internet cost by $130/m. I had been a customer for 20 years. Anyway, long and short of it, I phoned Telus to stop my service...the representative (an actual person) told me they could not match the price I would get through the promotion, so that was that. However, I had just paid my latest Telus bill and was showing a credit on My Telus acct. Two months later, I had enough waiting. I was told to expect a waybill to mail back my router and modem (didn't happen) and also a refund cheque would be issued (didn't happen). Made an issue of it....never talked to an actual person but an email from an actual person was the best they could do...but it worked. I mailed back their equipment and also finally got my refund cheque. I loved Telus at one time, but they need help to figure this out.
