Forum Discussion
Cancelling a service in myaccount
No option is provided for notifying a cancellation request in myaccount. Please correct this. Thank you
Working to improve?
I am another Telus customer and I have waited 3+ hours to "speak to an agent"...
The Ai chat bot is BROKEN and useless.
I have been trying to contact you all because my current 2 year bundle is up.
Shaw / Rogers is offering a way better deal that you folks but I can't even chat or cancel my Telus service because your customer service is horrible.
Let us compare.
I have cell, TV & internet through you guys. I have spent the better part of my business day, waiting for you to call. On top of that, it took 25+ minutes for your Ai chat to log me in so I could ask a question.
Meanwhile Rogers chat connected me to a real person in under 3 minutes who told me they could have a tech on site to hook me up with a way better deal than Telus is giving me, in a matter of 48 hours.
So if you don't want my business, at least get the hell out of the way and let me cancel my account.
Wish I was a happy camper. But I am not. Especially after I tried to do all this a month ago and was told I would be getting a worse deal.
You guys want me to shill out $200+ a month to get half the channels Rogers is offering + same internet speed for $120 a month.
Yeah...customer service has been nullified. Trying to actually speak with a Telus actual person is really hard. I only had internet left with Telus but spotted a fabulous promotion through Costco that I decided to take. Cut down my internet cost by $130/m. I had been a customer for 20 years. Anyway, long and short of it, I phoned Telus to stop my service...the representative (an actual person) told me they could not match the price I would get through the promotion, so that was that. However, I had just paid my latest Telus bill and was showing a credit on My Telus acct. Two months later, I had enough waiting. I was told to expect a waybill to mail back my router and modem (didn't happen) and also a refund cheque would be issued (didn't happen). Made an issue of it....never talked to an actual person but an email from an actual person was the best they could do...but it worked. I mailed back their equipment and also finally got my refund cheque. I loved Telus at one time, but they need help to figure this out.
I am still on hold with an agent in S. Africa who told me over 45 minutes ago that she would be transferring me to an agent in Canada.
She then told me it was taking longer than expected, which has been the theme all day.
Now she just pops in to see if I am still on the line and quickly mutes it.
So she is not even helping anyone else while doing this.
So if you're stuck waiting for support, that is why. They have zero interest in fixing any issues or being accountable.
After all it's winter and night there...
TELUS_SupportOfficial Support Team
Hi Spiderbyte - was your issue resolved? We can help with your issue via private message if you are still needing assistance
- Yes, resolved. I appreciate that the last bunch of emails I got were successful. I mailed the equipment back to Telus a week or so ago and received my refund cheque a couple of days ago.Thanks Telus staff.Christine
