Cancelling a service in myaccount

I cancelled my internet at the beginning of April but paid my last bill at that same time.  I actually got to talk to a person at Telus who assured me that to return the modem and router Telus equipment, a shipping form would be sent out.  I also looked at the Q & A's and got the info that it might take 2 months for Telus to send my refund cheque, which is showing on this site.  So over 2 months and nothing happening.  If there was actually someone that I could speak with, ironic that customer service by phone is such a low priority.  No wonder Telus isn't doing well.  I am not impressed.  Can anyone provide a Telus phone number so I can resolve my issues.