Forum Discussion
billing issue
I have been emailing mailto:[email protected] for weeks and have received no response. I have been to the Telus website trying to find the form to submit so that a ticket can be created but the links go around in circles. The AI chat only gives me replies related to connection issues. Can I please just send an email to someone to explain the billing issue and have it resolved? Why do you make this so hard?? The claim to resolve issues within 7 days is completely false. Beyond frustrated!
3 Replies
Tried that...the bot sent me a link to the support page instead. And on the support page when you click on Billing it brings you to your statement. There is no form to fill in to create a ticket for a billing issue. It feels like they do this on purpose so that you cannot dispute your charges and are forced to just pay what they bill you.
- FuzzyLogic
Community Power User
Ask to speak with a person when you call that number.
- FuzzyLogic
Your best bet would be to call 1-888-811-2323 to get a ticket created.
