Forum Discussion
Wrongfully Charged
Internet stopped working randomly. Charged $175 for someone to come have a look at it. You're telling me in addition to the monthly plan I'm on, it costs $175 to have someone fix the service that I'm...
TELUS_Support
Official Support Team
Official Support TeamIf there is a legitimate issue on our end, we wouldn't charge the fee. It's more in place for people who do not wish to go through troubleshooting over the phone or insist on a field visit for an issue that can be resolved remotely.
In your case, if we didn't show up and/or you canceled the service visit, there's no fee and there could be a delay in the system processing that. Have you checked your account to see if the fee was reversed?
