Forum Discussion
Managing Boost Wifi via Smarthome App
I am unable to manage my Boost Wi-Fi via the new Smarthome+ App. There is no option to view or change the SSID name or password. No option to enable / disable guest. No option to remove or add the boost devices back onto the network. I can however manage the T3200M modem Wi-Fi passwords with no issue.
Under the Home tab, I can scroll through my network hardware and see the two boosts, but the only information available is online status and the option to restart.
Attempting to add a Boost Wi-Fi devices loads a Telus article related to Internet and Optik TV services. When I select Boost Wi-Fi 7, a setup process is initiated. I thought perhaps removing and adding the hardware back would help but no option to do so.
Is the OG Boost Wi-Fi hardware even supported by this app? Am I potentially looking at upgrading to the Wi-Fi 7? Being unable to manage the logon credentials is concerning.
1 Reply
TELUS_SupportOfficial Support Team
You'll need to connect directly to the boost Wi-Fi 7 device to manage/configure it. Some steps can be found here https://www.telus.com/en/support/article/troubleshoot-your-telus-boost-wi-fi-7 and also this thread at https://forum.telus.com/discussions/my_home_services_and_devices/wifi-boost-7-username/177015
