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Wifi Plus
When I signed up for Pure Fibre it was to include Wifi Plus in my plan. However upon calling Telus for support, the agent said that Wifi Plus is not noted in my account. I called back another time w...
Definitely not the experience we want our customers to have. Let us know once you contact our team if you require further assistance and we'll be here!
You can see what services you have by logging into www.telus.com/login Once there, you neeNo Thanksd to click on My Profile. Its on the task bar with Overview/Billing/OptikTV/Internet/Safety/"MY Profile" / offers.
Once you've successfully accessed https://www.telus.com/my-telus/my-profile-overview/" page.... scroll down and look for the box called "View Your Agreement" It's not easy to find. But there you should have all the details of your subscribed services and billing information. Hope this helps.
should be in the order confirmation email
Thanks for the reply. It is on my confirmation email but support still says I don’t have it.
Is it also noted on your monthly bill?
I guess I will need to make yet another call.
TELUS_SupportOfficial Support Team
Definitely not the experience we want our customers to have. Let us know once you contact our team if you require further assistance and we'll be here!
