Forum Discussion
Wifi boosters not working, tried everything
I have two boosters and have tried for MONTHS and MONTHS to re-attach them and no success. I have the disc shape boosters. It only came with one ethernet cable. The problem is my app doesnt respon...
I tried replying to Telus privately but the website won’t let me. I will answer here. I tried your instructions and got both boosters to turn blue. I was able to enter the password, but when I return to the app, I cannot move forward or click next. It’s greyed out. I can’t move forward. Any other suggestions or instructions? I’ve been without my boosters for a long time. Thanks.
TELUS_SupportOfficial Support Team
Hi there, we replied to your private message but we will reply here as well. Since the Telus app is getting stuck during setup, here are some additional troubleshooting steps that might help:
Manual Setup via Web Interface: If the Telus app isn’t working, you may be able to access the booster settings by logging into your router’s web interface. Sometimes, you can add and configure boosters this way rather than through the app.
Boosters Placement and Connection: Try connecting the primary booster directly to the router with the Ethernet cable. Then, place the second booster midway between the first booster and the area where you need stronger coverage. If you’re only provided with one cable, it’s usually for the first booster’s connection to the router, as the second one should connect wirelessly.
Check App Version & Compatibility: Ensure your Telus app is up to date. Some older versions might have bugs that prevent them from working with certain booster models. You can also try restarting the app on another device if possible.
Factory Reset: If the boosters were previously connected, a factory reset could help clear any previous configurations. To do this, locate the reset button on each booster, usually at the back or bottom, and hold it down for about 10 seconds.
Network Settings: After resetting, disable any VPN on your phone if one is enabled, as it can interfere with the app connection.
If you still have issues, reply to our private message and we'll get tech support to assist you further.
Thank you for your suggestions. I logged into my router and both boosters are connected to the router. I can also see my primary booster connected in the internet network. I feel like I’m close. How do I access the higher band now? I do not have that option in my internet network, it doesn’t show. Only my normal slower wifi. Thanks again.
- TELUS_Support
We'll reply to your private message now!
