Forum Discussion
Wifi 6E Confusion
I am keen to upgrade to Wi-Fi 6E. I see that TELUS now includes Wi-Fi 6E in all PureFibre Internet Plans 1.5G or higher. Every TELUS employee I have spoken to is not sure exactly what this mean...
Customer Care was not able to add a Wi-Fi Plus subscription.. I am being told this is because Wi-Fi Plus is included with our 1.5G Plan??!!.. it took several calls and hours on hold to get this resolved. We now have a tech visit scheduled for "support with a self install DIY. This order has an associated charge of $150". Customer Care has promised to refund the $150 fee. What an ordeal!
A-B
Community Manager
Community ManagerGlad to hear it was taken care of, and very much appreciate your patience with this!!
