Very disappointing

So I had my internet and home phone switch to Telus business February. Turns out that I have to contact home services in order to cancel. So I found on March and the representative was able to cancel my subscription rolling it back to February. In the same phone call I was requesting an upgrade to my security camera, which seem outdated compared to current technology. They said they have no upgrades yet and they offered me to lower the fees to 40 instead of 70 instead of canceling the service. I discovered recently that none of these changes happened and I'm still being charged for home phone and the original security fee. I called Telus and representative transferred me to the loyalty in order to fix it. Surprisingly, the level of the woman from the loyalty team was below than an amateur and customer service, other than she was very rude. I don't think she understands the situation but I'm having to call 10 times to solve a simple issue and that it's Telus messed up fault not mine. Instead of feeling sorry she went over me. I asked for another rep but she decides that it's okay to hang up on a customer!. So I had to call again and connect to the loyalty team to speak with another one who seemed nice and professional. I explained everything and he apologized and asked me to wait on the line to figure out how to fix it. Unfortunately he disappeared for more than 45 minutes without even reminding me that he is still working on it. I hanged up knowing that he should call me back because he confirmed to call me back on my number in case the line broke. That was last week, and until now no one phoned me.  I wonder what kind of loyalty team has Telus been training in 2025. Maybe AI rep can do a better job.