Forum Discussion
Very disappointing
So I had my internet and home phone switch to Telus business February. Turns out that I have to contact home services in order to cancel. So I found on March and the representative was able to cancel...
T17
TELUS Team Member
TELUS Team MemberHi FirasK We’re very sorry for the ongoing frustration and poor service you've experienced — especially after multiple calls, broken promises, and being left without a proper resolution. This isn't the standard we aim for at TELUS.
We’d like to make this right. Please feel free to send us a private message to TELUS_Support with your account details. Thanks for your patience — we appreciate you bringing this to our attention.
Those template replies don't work with people anymore. And I did reply and provided access to my account as you requested but there's no action. It's the downfall of Telus customer service.
