Forum Discussion
Vacation Suspension Issues
For the past 2 years I have requested a 6 month vacation pause for my Telus internet service. The first year it was not turned off as scheduled. I found out a month later when I got my bill via email...
C_Fun
Community Manager
Community ManagerHi Brian, for your privacy and security, please don’t post personal details like your account number or email publicly. To send TELUS_Support a private message, click on the envelope icon at the top right-hand corner. Once we receive your private message, we can review your account details and confirm your vacation pause information.
Well if this was set up in a more clear way I wouldn't have had to. I did click the envelope in the above right corner but all that did was take me to an inbox which was empty. I then went back to the link you gave me and found a message button there. I sent a message there and I received a message saying the message I sent had gone through. other than that I don't know what to do. Either make more clear what you want me to do or respond to that message or sent me an email. It's up to you but I am very very busy and have had just about enough of Telus runarounds.
I just checked and the message I sent to Telus_support did in fact go through but I have heard nothing yet. What a surprise.
TELUS_SupportOfficial Support Team
Thanks, we replied back.
