Forum Discussion

yerbo's avatar
yerbo
Neighbour
2 months ago

Vacation Suspension Issues

For the past 2 years I have requested a 6 month vacation pause for my Telus internet service. The first year it was not turned off as scheduled. I found out a month later when I got my bill via email...
T17's avatar
T17
Icon for TELUS Team Member rankTELUS Team Member
2 months ago

Hey yerbo​ - lets have a look. Please feel free to send us a private message to TELUS_Support​ with your account details. Thanks for your patience — we appreciate you bringing this to our attention.

  • yerbo's avatar
    yerbo
    Neighbour
    2 months ago

    I am going to send it here because I don't see a way to send a private message in the place you linked and I am VERY busy preparing for a big trip tomorrow. Name is Brian Lamothe. Telus acct# is (removed account number on public forum). e-mail is (removed email) I spoke with Abby at customer loyalty about my case. I was sent an email from him saying they had issued my vacation pause and to look at my agreements. But there are for some reason 3 new agreements and none seem to be about the vacation suspension. Plus they say my monthly bills are higher than they really are. I want to make sure my service is paused and reactivated on the dates I gave. I also want to be sure I will be getting charged more. Thank you. Please contact me at the above email address.

Related Content