Forum Discussion
Upgraded but no speed increase
Hello, I just upgraded my internet from 25 to 250 and I ran a speed test before/after the upgrade. It's been over 24 hours since the upgrade and the speed has not increased at all. I already rebooted...
Thanks for the suggestions.
When I ran a speedtest on my 5g wifi network, the speed did go up to 200+ mbps, but when I ran a speedtest on my 2g wifi, it's below 40 mbps. I understand that 2g is slower than 5 g, but the difference (40 vs 200+ mbps) is too big. Telus tech support already did some resetting?? etc. on their side.
I only have one device connected to 2g and one to 5g, and they are both within 4 meters of the modem and fibre optic box, no wall in between. Is there something else I can try before asking a technician to come in?
- A-B
Community Manager
If you had our Tech Support team connect and troubleshoot from their end to no avail, a home visit from one of our technicians may indeed be in order!
