Forum Discussion
Solved
Unable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Intern...
Which version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Everyone, a fix was implemented to address the impact to the Single-Sign On flow. Majority of you should be able to log in now. If you are still experiencing issues, please re-install and follow the steps provided by Nighthawk and Sugata. If you are still having trouble logging in, then there may be an issue with your account and I'd recommend reaching out to our agents, you can do so through the smiley box in the bottom right corner. Thank you for everyone's help and patience!
