Forum Discussion
Unable to log into Telus Connect App
The technician will come tmr to install the internet. The first step is to log into Connect App. I can’t log in with my account credentials.
Here is the error message: Oops Unable to login to this app with your MyAccount Settings.
2 Replies
TELUS_SupportOfficial Support Team
The error message "Oops Unable to login to this app with your MyAccount Settings" on the TELUS Connect App occurs because your TELUS PureFibre or TELUS Home Internet service profile has not yet been fully activated on your account. The TELUS Connect App requires an active wireline internet profile and assigned modem hardware, which are provisioned during your technician installation appointment. Your profile is currently in a "pending installation" status, and everything should be good to go once the installer finishes.
- FuzzyLogic
Community Power User
Can you login to the My Telus webpage/app with the same credentials? If so it's likely that Connect App is experiecing issues talking to the server and you just need to try again at a later time.
