Forum Discussion
TV Signal lost - new PVR, but extender to blame
I was on the phone with tech support on Wednesday for an hour after losing signal on my pvr, we did all the troubleshooting and then a replacement pvr was sent. (This is the old equipment) I instal...
I didn’t replace the Ethernet cable, it’s the same cable, I just moved it from
the extender to the pvr directly. So I think the extender itself is the issue
TELUS_SupportOfficial Support Team
That would make sense with the set up you described.
We can look for a replacement to that Web6000Q extender but we'd need to ask personal information so we can look for options. We'll send you a private message to sort this out
Hello, thank you TELUS_Support
I was just trying to reply again to your private message and it said that I reached my limit of responses.
