Forum Discussion

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago
Solved

TELUS TV PLUS BROWSER ACCESS

  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi YAMZ888 which browser do you use? Can you try to view using a different browser and let me know if it's the same issue? If you're using a VPN, disabling it should resolve the issue. 

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago

Hello Optik-Kate,

I have tried viewing TelusTV+ using Firefox, Chrome and Safari.  All three browsers do not allow me to view those local channels.  I do use a VPN, but I disable it when viewing TelusTV+.    The odd thing is, I do not run into this trouble (i.e I can view the local channels) on my wireless devices when they are connected to my local home network.  This is a head scratcher...

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