Forum Discussion
Telus TV mini - such a downgrade
Had our 3 old Telus Optik boxes replaced with the minis. What a downgrade: The feed often freezes or just goes blank, particularly when pausing live TV Periodic notifications that the remote has ...
Rocky, How did Telus fix those 1,2,3 issues? I tried with support and they could not fix these issues.
Telus techs do software patches, this is done from receiving info from users of Bugs in software. Constant tweaks same as with Windows updates.
Why don't Telus techs do these software patches for everybody. I would like to hear back from our Telus support people that frequent this site.
Patches are sent to everyone, but they were not sent at the same time. Back when I was on this site daily along with others we compared software version and found patches are sent in waves. Then if for some reason yours got missed a manual update was done. For my use there has been months now go by without any problems.
There are now 3 new tuners in as many years replacing the old style that was not recorded in the cloud. I have GEN 1, you are on GEN 3.
I wonder why there is not a separate sub forum for each GEN.
TELUS_SupportOfficial Support Team
Software patches apply to all customers; our team does periodic app updates with fixes that automatically get sent to everyone's devices. If a problem stems from in-home networking causing connectivity issues, that's a something that wouldn't be solved by software updates.
I don't have any networking problems in my home network. I can skip forward and backwards on Netflix and Prime movies, but any program I've recorded especially TSN the video freezes quite frequently.
