Forum Discussion
Telus TV In Home Status in Bridge mode
New Telus internet & TV customer here in Ontario.
I just got Telus TV added to my internet today. I have no receiver, I'm just using the TELUS TV+ app on my Apple TVs and iPhone.
However, some channels are unavailable (crossed out house logo in EPG) and "In Home Status" in the settings on my Apple TVs show as 'Not connected at home'.
Yet, these same channels all work fine in a web browser on my computer (telustvplus.com) which shows in the settings as 'Connected at home'.
My Nokia NH20 is in Bridge Mode on LAN10G port, and I'm using my own router.
Hope someone can help!
5 Replies
- telustvplus.com in web browsers on computers - 'Connected at home'
TELUS_SupportOfficial Support Team
Based on TELUS TV+ with a bridge-mode router setup, the issue with Apple devices usually comes from the way the app detects your home network. Here’s a guide to try and fix it:
1. Check Your Router / Bridge Mode: Make sure your Nokia NH20 is truly in bridge mode. Sometimes partial bridge or double NAT can cause “Not connected at home” on Apple devices. The TELUS TV+ app needs devices to appear on the same local network as the TELUS gateway (or as if they are “at home”).
2. Check Your Apple Devices: Ensure your Apple TV and iPhone are connected to your home Wi-Fi, not a guest network. Turn off VPNs or any proxy apps on iPhone or Apple TV.
3. Restart Devices: Power cycle your Apple TVs, iPhone, and router. Open the TELUS TV+ app after rebooting.
4. Reinstall the TELUS TV+ App: Delete the app from Apple TV and iPhone. Re-download from the App Store. Sign in again and check the “In Home Status.”
5. Check the Network: Apple devices sometimes require Bonjour / mDNS traffic to detect the home network. Ensure your router does not block multicast or local network discovery.
6. Test: Open TELUS TV+ app on Apple TV and iPhone. Check if “Connected at home” now appears. Try watching the previously unavailable channels.
Hi there
1 The NH20 is correctly set to Bridge mode (on the LAN10G port). My UniFi router is receiving a public IP in the range 66.222.162.X, there is no double-NAT taking place. All my devices are on the same LAN, and are in the same subnet (192.168.34.0) and can all ping each other just fine.
2 My Apple devices are all connected to my home WiFi. There is no guest network, and none of them are running any kind of VPN or proxy whatsoever.
3 I have tried rebooting my Apple devices (iPhone, iPad, three Apple TV’s) multiple times, and still the problem persists.
4 I have tried deleting and re-installing the Telus TV app on my iPhone and one of my Apple TVs and logged back in - this seems to have fixed the problem.
5 mDNS is enabled on my UniFi network
Seems OK now, will test on my other Apple devices, hopefully this problem doesn't return.
After more testing, this seems to be an Apple-specific issue. Here's what I have tested:
- Telus TV+ app on Apple TV in basement - 'Not connected at home'
- Telus TV+ app on Apple TV in living room - 'Not connected at home'
- Telus TV+ app on My iPhone 16 Pro - 'Not connected at home'
- Telus TV+ app on LG WebOS TV - 'Connected at home'
- Telus TV+ app on Wife's Pixel 10 Pro - 'Connected at home'
