Forum Discussion
Telus TV In Home Status in Bridge mode
New Telus internet & TV customer here in Ontario. I just got Telus TV added to my internet today. I have no receiver, I'm just using the TELUS TV+ app on my Apple TVs and iPhone. However, some chan...
TELUS_Support
Official Support Team
Official Support TeamBased on TELUS TV+ with a bridge-mode router setup, the issue with Apple devices usually comes from the way the app detects your home network. Here’s a guide to try and fix it:
1. Check Your Router / Bridge Mode: Make sure your Nokia NH20 is truly in bridge mode. Sometimes partial bridge or double NAT can cause “Not connected at home” on Apple devices. The TELUS TV+ app needs devices to appear on the same local network as the TELUS gateway (or as if they are “at home”).
2. Check Your Apple Devices: Ensure your Apple TV and iPhone are connected to your home Wi-Fi, not a guest network. Turn off VPNs or any proxy apps on iPhone or Apple TV.
3. Restart Devices: Power cycle your Apple TVs, iPhone, and router. Open the TELUS TV+ app after rebooting.
4. Reinstall the TELUS TV+ App: Delete the app from Apple TV and iPhone. Re-download from the App Store. Sign in again and check the “In Home Status.”
5. Check the Network: Apple devices sometimes require Bonjour / mDNS traffic to detect the home network. Ensure your router does not block multicast or local network discovery.
6. Test: Open TELUS TV+ app on Apple TV and iPhone. Check if “Connected at home” now appears. Try watching the previously unavailable channels.
Hi there
1 The NH20 is correctly set to Bridge mode (on the LAN10G port). My UniFi router is receiving a public IP in the range 66.222.162.X, there is no double-NAT taking place. All my devices are on the same LAN, and are in the same subnet (192.168.34.0) and can all ping each other just fine.
2 My Apple devices are all connected to my home WiFi. There is no guest network, and none of them are running any kind of VPN or proxy whatsoever.
3 I have tried rebooting my Apple devices (iPhone, iPad, three Apple TV’s) multiple times, and still the problem persists.
4 I have tried deleting and re-installing the Telus TV app on my iPhone and one of my Apple TVs and logged back in - this seems to have fixed the problem.
5 mDNS is enabled on my UniFi network
Seems OK now, will test on my other Apple devices, hopefully this problem doesn't return.
- TELUS_Support
Thanks for letting us know.
