Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Optikal_Speak's avatar
Optikal_Speak
Leader
8 months ago

To be more specific these"new?"channels have not been added to my favorites...they have taken over my favorites. When I click on Edit fav all my selections still exist. Yet when I click on My Favorite "radio button"  these (7) channels, which I've never fav'd, are the only ones showing on the guide. 

I now have to select All Subscribed and wheel thru that quagmire to get where I wanna go. 

Side note, unfortunately, appears Telus in its infinite wisdom have taken away ability to add attachments (pics) on this "updated" forum as well. 

Par for the (Telus Android TV-) course.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

We'll forward your account info over to our Optik team to have them investigate this. We'll share updates when we get them.

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    8 months ago

    Hi Optikal_Speak​ Rocky3​ 

    The team has patched this issue and your favourite channels should now be showing in the guide on your TELUS TV Digital Box and Fire TV. An update to the Android TV app (Sony TV, Chromecast etc.) is pending approval from the Google Play Store. You may need to reboot your set-top box for the changes to take effect (Settings > Device Settings > Device Preferences > Restart). The appropriate app version is 1.25.9.600 (Settings > System information).

    Thanks for bringing this to our attention and appreciate the patience as we scrambled a fix.

    • Optikal_Speak's avatar
      Optikal_Speak
      Leader
      8 months ago

      Rocky3

      Thanks for prompt reply and update. All appears to be back in play on my end re: Favorites 👍

      • Rocky3's avatar
        Rocky3
        Guardian
        8 months ago

        Just checked, not corrected here. Actually went to manual update and it says I m up to date. Maybe it will just appear.

        APP version 1.25.9.500

        config timestamp 2025-08-277T19:14:34

        BINGO APP version now 1.25.9.600 and my FAVS are back in order

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