TELUS TV+ app not showing recording info from TELUS TV Digital Box

With the upgrade to the TELUS Digital Box, your recordings are now stored in the cloud rather than locally on the PVR. Cloud recordings are automatically removed after 90 days, and availability in the TELUS TV+ app depends on what is currently retained in cloud storage. It’s important to make sure the old PVR hardware is completely unplugged (power and connections), as leaving legacy equipment connected can cause syncing and display issues between the Digital Box and the TELUS TV+ app. If the recordings you’re looking for are older than 90 days, they may no longer appear in the app. New recordings should show up once they’ve fully synced to the cloud, though there can sometimes be a short delay.

If you’re still not seeing recent recordings or scheduled content after confirming the old hardware is unplugged, please contact tech support at support.telus.com/home-expert-sm