TELUS TV+ app not showing recording info from TELUS TV Digital Box

In my last contact with Telus support, the agent took screen shots of various screens on my tablet to capture account numbers and messages displayed.  I was told that the issue would be escalated and a ticket would be opened with the Back Office Department.  After several weeks of not hearing back, I decided to do some clean up of some of the recordings that were transferred from my old PVR to the cloud.  I discovered that there was one set of recordings transferred from the PVR that were from a series that usually runs weekly but the TV network must have run one of those re-run marathons and so there were over 30 episodes captured that I had no idea were there.  Rather than waiting for the 90 day period to expire the recordings, I deleted every episode manually.  I did this from my TV connected via my digital box.  The next time I opened the TelusTV+ on my tablet, the recordings tab magically displayed all my recordings and scheduled recordings; problem fixed!!  

Did my actions clear a log jam somewhere in the system and allowed the recording information to flow through properly to the app or was it just coincidence that the Back Office Department fixed something at the same time.  I'll never know for sure since I never received a call back.

I should also mention that viewing the recording information from the web page https://telustvplus.com/ on a browser on my laptop never had the problem.  The problem was present only when using the TelusTV+ app on my android tablet or android smart phone.