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Telus Digital TV Digital Boxes
New user to the new Digital Boxes vs the old Legacy Optik. Had a very frustrating time getting the recordings to work, many calls and fortunately finally resolved (Thanks Sophia). During the process I was asked to reboot and re-enter my Telus log in info. I don't recall having to enter my log info other than the optional google account info when i first set up and it wasn't necessary. Just for my own sanity if prompted to log in at some point what credentials am I entering on these boxes, my Telus billing account info i.e email and password ?, or is it something else?
If it's the screen below asking for your username and password, it's the same as what you use to access telus.com/mytelus or the My TELUS app. It's also the same username and password you might have used to access the TELUS TV+ app (known as the Optik TV app before 2023).
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KHRTELUS Team Member
If it's the screen below asking for your username and password, it's the same as what you use to access telus.com/mytelus or the My TELUS app. It's also the same username and password you might have used to access the TELUS TV+ app (known as the Optik TV app before 2023).
Excellent, thanks very much
