Telus Suspended Services After Entering Into a Payment Agreement

I am really frustrated with Telus Home Services, I have been a customer for 5+ years without any billing and payment issues. A little over a month ago I had my Telus Modem unexpectedly come off of the wall and it broke the fiber optics cable requiring a technician to come out and repair it. The clips that hold the modem in the mounting bracket don't fit tight enough to make it securely clip, but I was charged $200 for the repair anyways... last month I recieved a notice because I wasn't able to pay the full amount of the repair on-top of my regular billing, I had paid half of it. Upon noticing this I immediately entered into a payment plan to prevent suspension, paid the agreed amount that day and had to pay the balance by August 1st. Today is the 23rd of July, I paid the remaining balance this morning but this afternoon my service stopped working. I recieved no notifications. I have no idea how long is it going to take to get my service restored, I reported the payment when I called Telus and was informed of the suspension by the automated system but was not able to speak with anyone.

I am incredibly frustrated, especially after over 5 years of contracts without any problems