Forum Discussion
Telus Pure Fibre in Ontario - PPPoE
This isn't really a question, it's just FYI for Ontario (and, I assume, Quebec) customers that have Telus Pure Fibre, delivered on Bell's fibre. In Ontario, Telus has to use PPPoE. Make sure you...
Does your router have logs for the PPPoE authentication? If you're in Ontario (Bell last mile), they use PPPoE. I set my NH20A to bridge all interfaces.
From what I've read, some people have had to factory reset the NH20A then put it in bridge mode for it to work.
I'm in Ontario,
Did multiple factory reset, tried 10g port, LAN1 with no luck
PPoE and DHCP.
I'll tinker a bit more and get the logs when I get some time, but I'm not sure if there is anything on Telus end that has to be done first. When I spoke to tech support they said it should be working.
I appreciate your response, thank you
see my post from today. There is further config required and you will need to create a VLAN with tag 35 in your own router.
TELUS_SupportOfficial Support Team
Hi there, thanks for the update and for troubleshooting on your end. If you’ve already tried the factory resets and different ports without success, it’s possible there could be a configuration issue on the TELUS side, or an additional step needed for your specific setup. To get this sorted, we recommend sending us a private message with your account details, and we'll escalate this to our technical team. They’ll be able to take a closer look at the configuration on our end and ensure everything is set up properly for your connection.
