Forum Discussion
Telus phone support telling lies?
I am moving to a new rental unit and my landlord said he spoke to Telus and they said I could transfer his Gigabit internet to my name and get a discounted rate. When I called Telus they told me I n...
This gets worse! Today I logged in to pay my bills. Except there weren't two bills. They had been remerged into one. I called to get that corrected. The agent (Rose Marie) did SOMETHING that changed the service address on the second internet service to match the first one. Which disconnected my service at my home. It took TWO HOURS on the phone to get that corrected. And they claim they cannot correct the billing error (one bill instead of two) until the next billing cycle. I am NOT paying the bill that is wrong because I have legal reasons they needed to be separate. I am also not paying any late fees while they correct it.
- A-B
Community Manager
Please let us know what happens once the billing is corrected in the next cycle.
