Forum Discussion
Telus phone support telling lies?
I am moving to a new rental unit and my landlord said he spoke to Telus and they said I could transfer his Gigabit internet to my name and get a discounted rate. When I called Telus they told me I n...
Following up on this - I ended up talking to a manager in Loyalty in Manila. She told me that she couldn't do anything because of their process. She then asked if I could provide the landlord's phone number so she could try calling him. I told her I wasn't providing that private information, and that Telus already has it, given the previous support guy had tried already. She denied he could have done that. So he either lied to ME about calling the landlord, or violated privacy rules and DID. Which was it?
Now I'm told that I need to setup a three-way call between my landlord, myself and Telus to make this happen. That sounds like Telus is hiring me to do a job. How do I invoice at my hourly rate?
