Forum Discussion
Telus Mail to Gmail
We've always used IMAP and POP and have never used webmail, does this changeover affect us?
NFtoBC
Community Power User
Community Power UserHave you logged into webmail.telus.net to confirm your access password?
That should be the one to use in the transition.
Have never received an 'access password' nor have I ever used the webmail. Just a link to set a date for the transition, which goes to the webmail page and that won't accept *any* of the account credentials to log into it.
The solution to this problem is: start your own 'gmail' account and send out notifications to your contacts re: change of address. Bills, banking and other sensitive stuff should be through secure servers like protonmail, etc. I don't know why Telus decided on this hamfisted way of dumping their email service, rather than just saying it: email is no longer part of the 'package'. Oh well, going to be a busy week.
I agree it is an annoying decision by Telus. They are essentially just cancelling the e-mail part of their service, and telling us to use GMail. If I wanted to use GMail I would have gone that way a long time ago. However, the real problem as you obviously have figured out is that your Telus e-mail address is used everywhere by all your contacts, and frequently as your ID in many sites. The conversion offered by Telus lets you keep your Telus e-mail, but after that it gets difficult. I use Thunderbird/Lightning and it did not like the G-Suite google account that Telus gave me. I did figure it out and have come up with a acceptable solution while maintaining my Telus e-mail. The nice part of Thunderbird is that it lets you retain the POP3 feature of keeping your e-mail on your computer as well as keeping it synced in both directions with a Google Account. Yes, you lose the security of only having e-mail on your computer, but you gain the convenience of having your mail and calendar available on your phone - if you consider that an advantage....
May I ask what solution you came up with? Here is my problem. I have 4 email accounts on Thunderbird. They are scooby, bobbit, nimmer, and splitnod.
I migrated the scooby one first a few weeks back and had everything (in Thunderbird inbox) from 2016 and on that I had saved. Everything was fine for 2 weeks so I removed the original scooby account from Thunderbird.
Then last week, after I migrated the other 3 email addresses, all my old scooby inbox mails were gone from Thunderbird. 'Splitnod's' old inbox emails do show on 'splitnod' from 2016 and on but not on any of the other 3 email addresses. I did not remove the original nimmer or bobbit because the new ones (from gmail) did not contain my old inbox messages.
I really needed the ones from 'scooby' as it's my main email and I kept a lot of important emails there.
If I had known this was going to happen I would not have removed my Thunderbird Scooby account in the first place. At least I would still have all my old emails, some of which were very important.
I've spent hours on both chat and the phone with Telus support, who keep promising me my problem is a priority, but after more than a week and never hearing back from the two people I've dealt with, I believe they're just ignoring me. I am totally frustrated with this whole process and with Telus. If you have any input I'd really appreciate it. Thanks.
