Stream+ not taking over Disney subscription

Been getting the runaround from telus support chat, and disney support is absolutely useless.

I was previously getting double charged for Disney. Paying for stream plus as well as being billed for Disney independently. Telus told me to cancel my Disney subscription, so I did.

Now, stream+ is not taking over the subscription. When I hit "launch" for disney via stream+, I get taken to a Disney page that asks me to "resubscribe" followed by asking for credit card details. This will clearly lead back to square one as far as being double billed.

I have tried all of the pointless non- solutions provided by telus support. Which basically amount to log out and back in. I was also told I need to "activate" the subscription, which is an endless feedback loop because there is no "activate" option to be found; stream+ already thinks the service is active, and only gives me a "launch" option.... which of course returns me to the Disney resubscribe page. 

Really frustrated, everything related to Disney has been a royal pain right from go. If stream+ is not covering my disney, the bundle service is pointless and I will be canceling it. 

The telus support is also a frustrating process, as after every useless suggestion they send (several hours apart) there is a "did this solve your issue" prompt. No. No. No. No. Reconnect to a different person every time. I'll tell you when its solved, stop asking. In order to be solved it requires someone to actually do some work to solve it, and since no work has been done, its obviously not solved.