Forum Discussion
Stream+ not taking over Disney Plus subscription
I just signed up for Stream+ premium and I successfully activated Amazon Prime and Netflix Premium. However, when I activated Disney Plus, the billing method didn't change from Google to Telus. I need help getting Telus billing to take over Google billing, otherwise there is no reason for me to keep Stream+
If you weren't an existing Disney+ subscriber, it definitely should have. Reach out to our team at 1-888-811-2323 and they can help out with that.
4 Replies
I just signed up for Stream+ basic and I successfully activated Amazon Prime. However, when I clicked the link to activate Disney Plus, it’s asking me to pay for it. I need help getting the Telus account to be connected to my Disney plus again there is no reason for me to keep Stream+. I will need to cancel the subscription if I cant get disney plus to work. Someone please help me
TELUS_SupportOfficial Support Team
Are you doing this from a iphone? If so, you need to try from an Android phone or a computer it should work.
- A-B
Community Manager
If you weren't an existing Disney+ subscriber, it definitely should have. Reach out to our team at 1-888-811-2323 and they can help out with that.
- I was an existing Disney+ subscriber being billed through Google. When I entered the email during activation of Stream+ billing, it confirmed activation success on Telus side. However, payment from Google still happening. I called Telus customer service and they were unable to help. So I cancelled stream plus a d I deleted disney. I will let it sit for a month or so and then try again
